How do I make a purchase?
Use the category links in the menu to discover products. Once you have found an item that you love, choose the size, if applicable, and click on the Add to cart button on the product page. Review the items in your shopping bag by clicking the shopping cart icon at the top of the page. You can add or remove items before checking out. Click on Proceed to checkout to complete your order.
Do I need to set up an account to place an order?
You can shop at SoxLinks without creating an account. However, register with us and you’ll be able to enjoy the following benefits:
How do I create an account at SoxLinks?
Click the Account link in the menu, click on Create an account, and fill out the form that you are presented with. Please note that fields marked with an asterisk (*) are mandatory to fill out. Once you have created an account, you can log on to the site.
How do I edit my details once I have made my account?
You can edit the details you have provided to us while making the account by clicking on the Account link in the menu. You can change your billing and shipping address, phone number and other important information on the site in a similar way.
Is my personal information kept private?
I’ve forgotten my password. What should I do?
To reset your password, first visit the Account page from the menu, then click on Lost your password and follow the instructions provided. Please note that for security reasons we are unable to send your old password via email.
What payment methods does SoxLinks accept and is it safe to use my credit card online?
Currently, the following payment methods are accepted: Cash on Delivery, and Bank Transfer. These option are available for customers throughout Pakistan.
If you opt for Cash on Delivery, please pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our courier partner’s delivery agents may not carry change/petty cash.
How can I choose the currency I pay in?
If you are ordering from within Pakistan your order will be processed in Pakistani Rupees. When ordering from outside Pakistan, our web site will automatically change to US Dollars.
Which countries does SoxLinks ship to?
We currently ship within Pakistan.
How long does delivery take and how much will it cost?
We deliver online orders for in 3-5 working days across Pakistan. If your order does not reach you in the specified time, please contact us.
Do you offer same day delivery?
This service is not currently available.
Why did the product in my shopping bag disappear?
Please bear in mind that even though you have placed an item in your shopping cart, it does not count as a purchase. It is possible that someone else checked out the item while it was in your cart and the product is now out of stock. If that is the case, then you can come back to the site at a later date and place a new order if the product is made available again.
Is my package insured and do I need to sign for my order?
All purchases are insured against theft and accidental damage whilst in transit from SoxLinks to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.
Does SoxLinks ship to multiple addresses?
We are only able to deliver to one address per order.
Can I change or cancel my order once it has been placed?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. If you need further assistance in this regard, please contact us.
How can I track my order?
As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation. Once your order has shipped, you will receive another email, and you may log into your account on our web site by clicking on Account in the menu; here, you will be able to see the courier company and the tracking number for your order.
How do I return or exchange an item, and will I be refunded the entire amount of my purchase?
Please read our full Return and exchange policy.
There is a fault with the product. What do I do?
We aim for excellence in quality and customer satisfaction. If you receive a defective product, please contact us and share a photo of the defect. If the claim is substantiated, we will ship out a free replacement at the earliest.
How do I buy a gift card?
SoxLinks currently does not offer gift cards.
Last updated on November 7, 2019